We hope that you will be delighted with your Vape Store purchase. If the product is defective or damaged, you are welcome to return your product to us within 30 days of your purchase date.

• Refund – if product returned is in a new, unused and resaleable condition
• Exchange – if product returned has been lightly sampled, opened or unwrapped (found to be defective or damaged)

Disposables are considered consumable products as they contain food grade ingredients and an internal battery that degrades with use over time, the usual 3 month warranty period does not apply due to the average lifespan of the device being 2-5days.

We do not offer refunds or exchanges for change of mind and or if the flavour is not to the customer’s taste. Vape Store will not be refunding units if they are deemed to have not lasted the full puff count listed on the box as this is just an estimate as opposed to an exact number which can vary depending on user.

All warranty enquiries must be performed on the same day of purchase (within 24hrs) for instore purchase. For online sales , customers must notify through support email or via calling the support line on delivery. 

For units that are faulty due to a manufacturing defect please contact us immediately whether instore or online to make arrangements.

The following issues listed below do constitute reasonable grounds for being exchanged or refunded.

• The product is physically broken before opening the package
• The product has the incorrect flavour packaging 
• Product does not produce any vapour
• Product keeps firing when not being used
• The product is unopened and not used.

To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt, e-receipt or gift receipt).